Subject: Case M.7802 – AMADEUS / NAVITAIRE. Only Amadeus provides GDS services, which is a related market to that of PSS.
Your technologypartner
Note: This modulecontains Amadeus Air Reservation functions, updated in
Table of Contents iii
Preface...................................................................................................... 1
Practice Training and Production Mode.............................................. 6
The Toolbar.............................................................................................. 19
Amadeus VietnamGDS Vietnam, IATA Vietnam and BSP VietnamTraining Module
Table of Contents iii
Travel Information.................................................................................... 40
Verify Australian Visa........................................................................ 40
Additional timetable entries............................................................... 47
Code share definition....................................................................... 50
Selling an Air Segment (Itinerary)...................................................... 64
Waitlist............................................................................................. 67
Contact Element....................................................................................... 74
Amadeus VietnamGDS Vietnam, IATA Vietnam and BSP VietnamTraining Module
Table of Contents iii
Amadeus VietnamGDS Vietnam, IATA Vietnam and BSP VietnamTraining Module
Preface
1
Welcome to yourAmadeus Basic Course.
This course isdesigned for travel agents who are not familiar with Amadeus Reservation Systemor have recently joined the travel industry.
It can also beused by travel agents who are converting from a GDS to Amadeus.
• Run AmadeusSelling Platform
• Know differentFront office products and its benefits
• Encode andDecode
• Display AmadeusInformation Pages
• Displayairline's availability, schedule and timetable
• Create a Basic PNR
• Add optional elements to the PNR
• Retrieve andmodify PNR
• Work with Amadeus Queues
Amadeus VietnamGDS Vietnam, IATA Vietnam and BSP VietnamTraining Module
2
Preface
A computerreservations system (CRS) is a computerized system used to store and retrieveinformation and conduct transactions related to air travel.
Originallydesigned and operated by airlines, CRSes were later extended for the use oftravel agencies. Major CRS operations that book and sell tickets for multipleairlines are known as global distribution systems (GDS).
Airlines havedivested most of their direct holdings to dedicated GDS companies, who maketheir systems accessible to consumers through Internet gateways.
Modern GDSestypically allow users to book hotel rooms and rental cars as well as airlinetickets. They also provide access to railway reservations in some marketsalthough these are not always integrated with the main system.
Amadeus is aleading transaction processor for the global travel and tourism industry,providing transaction processing power and technology solutions to both travelproviders (including full service carriers and low-cost airlines, hotels, railoperators, cruise and ferry operators, car rental companies and tour operators)and travel agencies (both online and offline).
The company actsboth as a worldwide network connecting travel providers and travel agenciesthrough a highly effective processing platform for the distribution of travelproducts and services (through our distribution business), and as a provider ofa comprehensive portfolio of IT solutions which automate certainmission-critical business processes, such as reservations, inventory managementand operations for travel providers (through our IT solutions business).
120 airline'swebsites are powered by Amadeus 400,000 Users of Amadeus selling Platform 1000corporates are using Amadeus online solution 217 Markets worldwide
No1 on e-ticketing155 airline users
Did you
Amadeus VietnamGDS Vietnam, IATA Vietnam and BSP VietnamTraining Module
3 Chapter 1: Sign-In
At the end of thischapter, you will be able to:
1. Have a good understandingof sign
2. Choose proper password foryour sign
3. Have agood understanding of Production and Amadeus Training
4. Sign-in to Amadeus system
5. Sign-outof Amadeus system
6. Change your password
7. Defineareas
8. Knowthe advantages of multiple areas
9. Display area status
10. Identify your Office ID andTerminal Address
11. Move between different areas
Amadeus VietnamGDS Vietnam, IATA Vietnam and BSP VietnamTraining Module
4 Chapter1: Sign-In
Each office(Travel Agency, Airline, Hotel Provider and etc.) is known by a unique OfficeID in Amadeus. The Office ID is a nine-character code consists of:
y
y
Each terminalconnected to Amadeus at each office is known by a unique eight- character codecalled Terminal Address such as:
Amadeus VietnamGDS Vietnam, IATA Vietnam and BSP VietnamTraining Module
5 Chapter 1: Sign-In